shipping & returns

shipping

Orders are shipped from Monday to Friday within 48 hours from time of purchase. We send all our parcels with DHL. We will send you an email with tracking code as soon as your order has been shipped and is on your way.

We send all our parcels with the GoGreen option, this means we send 100% climate-neutral.

Germany : 1-2 days
6 €

Europe EU : 4-5 days
11 €

Europe non-EU : 7-10 days
22  €                   

North Amerika : 7-10 days
22 €

Rest of the world : 7-14 days
22 €

If you need a faster option or have some questions, please email us at info@olchik.com, we will be happy to help you !

returns

Colchik wants happy customers ! So we keep our returns policy simple and straightforward : we exchange or refund goods received back to us within 14 days of delivery date.

If you want to return or exchange an item, please email us at info@colchik.com and we will help you forward. All items must be returned unworn and in perfect condition. Customers are responsible for the return shipping charges. Of course, in case of an incorrect or defective order, we will reimburse you for both delivery and return shipping charges.

Returns are processed within five working days of receipt.

Please note Colchik does not accept liability for shipping loss or damage of returned goods or any international duties and taxes.